This is a high-ownership role for someone who enjoys designing for ambiguity — where the "right" interaction pattern for human-AI collaboration is still being invented — and who can balance fast iteration with quality of each step.

What you’ll do

• Design the core workflows for task scoping, quoting, human-in-the-loop review, and results delivery.
• Improve onboarding and configuration experience, reducing friction for users setting things up without hands-on support.
• Partner closely with PM, engineering, and research to translate ambiguous problems into clear, testable design solutions.
• Involve into UX research — interviews, usability tests, and feedback analysis — to validate design decisions and surface unmet needs.
• Stay close to the regulatory and compliance landscape affecting AI agent oversight (e.g., EU AI Act, GDPR, relevant U.S. state and international regulations) and translate
• relevant constraints into design decisions, especially around transparency and human oversight.
• Contribute to and help evolve the design system used across Tendem and Self-Service.

What we're looking for

• 5+ years of product design experience, with a strong portfolio of shipped B2B or B2C products.
• Experience designing for complex, multi-step workflows — task/work platforms, marketplaces, dashboards, or similarly structured products.
• Strong interaction design and visual design skills; comfortable owning a project from wireframe to pixel-perfect UI.
• Experience conducting and synthesizing UX research (interviews, usability testing, survey analysis).
• Familiarity with designing for AI-powered or AI-assisted products
• Excellent collaboration and communication skills; comfortable working cross-functionally with PM, engineering, research, legal/compliance, and marketing.
• Ability to work with ambiguity and translate loosely defined problems into structured design solutions.

Tools & Process You'll work in Figma for design and prototyping, collaborate in Notion and Slack for documentation and team communication, and partner with data/analytics teams to ground design decisions in product usage data.

Why Join

You'll be one of the primary design voices shaping how people interact with AI agents doing real work — balancing usability, trust, and increasingly important regulatory considerations, on a product that spans both hands-on and self-serve models.

EEO statement

Toloka is committed to providing equal opportunity and fostering an inclusive environment. We welcome applications from all qualified individuals and do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, gender identity, age, marital status, veteran status, disability, or any other characteristic protected by applicable law. Selection decisions are made based on qualifications, merit, and business need.